Challenge

Solution

Benefit

Systems outages often occur as a result of poor process and control.

The MDS Service Desk is staffed with experts in the technology we manage with many years of experience.

The risk is mitigated by virtue of the many years of experience within the MDS Service Desk combined with stringent change management  and best practice underpinned by ITIL  processes.

You are exposed to considerable risk from staff turnover.

Service Management is designed to help you run vital operational systems  and reduce the dependency on individual IT staff members.

The likely impact of staff turnover is significantly reduced (if not eliminated) and the costs are reduced.

Adopting new technology and managing change is often hindered by lack of skills and resources.

Service Management reduces the risk of adopting new technology as we have the experience and skills on hand to manage the change.

Risk is reduced, new projects can be delivered on time at a lower cost.

Service levels are often difficult to achieve and measure with  your internal IT resources.

Service Management includes clearly defined service levels that are consistently met.

Service is improved, your existing IT resources are freed up to focus on business development and the measurement of success is easy to communicate.

You need to move to a 24x7 operation but the cost of employing additional IT staff to meet this requirement is prohibitive.

MDS Service Management (Gold & Platinum) provides 24x7 monitoring and management to meet the requirement without the need  for you to employ 24x7 teams.

You can be assured that your key systems will be monitored and managed 24x7 at a fraction of the cost of creating your own 24x7 operations team.

IT budget constraints result in lack of resource to manage day to day operations and new projects.

MDS can manage key operational infrastructure such as systems, storage or backup at a lower cost, often with improved service levels.

Frees up your valuable resource to focus on project work and allows scalability without having to employ more staff.