You Are Here: Service Management
MDS remote managed service has been explicitly designed to deliver operational tasks such as system, storage or backup administration more reliably and at a lower cost than employing dedicated staff.
Why not let our team take some of the strain and allow you to focus your valuable resources on their core competencies – business development projects.
How many times do your operations rely on the knowledge or experience of one person in your team? What if that person leaves the organisation? MDS's unrivalled expertise combined with sound best practice and ITIL processes has created a service delivery model that provides best value to our customers.
Our team becomes a virtual administrator working hand in hand with your existing staff to help you extract best value from your infrastructure and plan for the future.
Service Management is delivered from the MDS Network Operations Centre (NOC). The MDS team will...
All of this is overseen by an MDS Service Delivery Manager who will conduct quarterly review meetings to ensure the service is delivering against the promised Service Level Agreements.
All MDS Disaster Recovery services have been specifically designed to allow organisations to concentrate their IT resources on delivering high value projects to the business secure in the knowledge that they have a tried and tested DR solution that will meet the required Service Level Agreements (SLAs). They are all provided on a utility basis (often called “Cloud Services”) so customers only pay for what they use ensuring they extract the maximum value from their investment.
If you have any further questions regarding Service Management please feel free to send us an email and we will do our best to respond quickly to your enquiry...
Service Management | Secure Storage Vault | Secure Backup Vault | Disaster Recovery| Virtual Server Recovery| Virtual Desktop Recovery| Utility Storage| Utility Backup | Utility Server | Utility Desktop
Company Overview: Managed Data Storage (MDS) has invested time and money into building an infrastructure platform to support a range of flexible managed services that takes the concept of Cloud Computing and turns it into reality. Designed around ITIL principles, MDS works closely with its customers to create flexible service packages that allow your IT teams to operate, safe in the knowledge that MDS experts are there to ensure optimum performance and availability.
