24x7 Monitoring & Support
ProActive24 is software that Managed Data Storage install and configure to monitor your service & ensure we achieve or exceed our SLA's.
A round-the-clock IT service monitoring solution, it delivers pro-active monitoring, notification, reporting and automated problem resolution of complex business and storage infrastructures.
Service availability monitored end-to-end, so any problems trigger immediate notifications to our support staff, for example: storage device down, connectivity down, backup set incomplete.
With the added functionality of the service level monitor, Managed Data Storage plan for future resource and hardware by measuring disk usage & bandwidth usage over a given period.
Features
- Fast problem notification
- Fast problem resolution
- SMS, pager or email alerts for your support staff
- Fully managed - we keep the service configured so you don't have to worry
- Proven technology that helps protect thousands of devices worldwide
- View your system state through a simple browser interface
- Create visual representations of your service level for presentations and reports
Benefits
- Satisfy internal IT users and improve company productivity
- Enhance customer satisfaction by higher levels of service availability
- Monitor service levels to enable future improvements
- Systems and service performance has high visibility; always available
Screenshots
For more information contact MDS...